Please refer to your reservation receipt for the cancellation policy that applies to your specific reservation.
In many instances, you may cancel your reservation for a full refund (including the service fee) within the first 24 hours after your reservation was originally submitted. Cancellations requested after 24 hours will not be refunded the service fee. We are unable to accept cancellations after the scheduled arrival date/time.
You can submit your cancellation request here or through the HELP page.
PLEASE NOTE: Non-refundable reservations are not eligible for refunds under any circumstances.