Presenting a copy of your Reservation Receipt is required in order to guarantee the rate on your reservation. If you were charged a higher rate because you did not show a copy of your Reservation Receipt to the cashier, please use the Contact Us page to get in touch with Customer Service. We will contact the parking lot on your behalf and ask for an adjustment; however, we cannot guarantee that they will accommodate this request. You may also contact the parking lot directly at the telephone number provided on your Reservation Receipt.